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Frequently Asked Questions (FAQs)

What do I do if...?

 

Regulatory

Technical

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Regulatory

…my tank gauge shows that a tank or line has failed a test?

Notify the Division.  Re-run the test.  For tanks, the test should be at the same or higher inventory level.  Investigate the cause of the original fail.  If the second test passes, continue operation.  If the new test fails, contact a tank tester and have a precision test run.  If the test passes, send a copy of the result to the Division and continue operation.  If the precision test fails, notify the Division and take the system out of service.  The Division will help you determine whether or not to remove the fuel from the system.  Do not return the system to service until the Division gives the okay.

…my tank or line sensor has an alarm, or if I find product in a tank or dispenser sump?

Notify the Division.  Have a tank tester conduct a precision test on the affected tank or line.  If the test passes, send a copy of the results to the Division and continue operation.  If the test fails, notify the Division and take the system out of service.  You may be asked to remove the fuel from the system.  Do not return the system to service until the Division gives the okay.

…my tank or line has failed a precision test?

Take the system out of service.  Notify the Division.  Contact a tank tester to have a second precision test run.  When you receive the second precision test result, call the Division.  If the second precision test failed, you may be asked to remove the fuel from the system.  Do not return the system to service until the Division gives the okay.

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…my system has received a Fail or Inconclusive on Statistical Inventory Reconciliation (SIR)?

Notify the Division.  If it is the first month failing, check all delivery receipts, sales, stick readings, and calculations and then report your findings to the Division.  If it is the second month in a row with failing results, contact a tank tester to have a precision test run on the tank and the line.  If the test passes, send a copy of the result to the Division and continue operation.  If the precision test fails, notify the Division and take the system out of service.  You may be asked to remove the fuel from the system.  Do not return the system to service until the Division gives the okay.

…my customers complain about slow flow at the dispenser?f

Take the dispenser out of service.  Investigate the cause of the slow flow.  Resolve any problems due to operating conditions, such as clogged filters, and allow the dispenser to be used.  If the flow is still slow, notify the Division and take the line out of service.  Contact a tank tester to conduct a precision test of the line.  If the precision test result is a pass, send a copy of the result to the Division and continue operation.  If the precision test result is a fail, notify the Division and take the system out of service.  You may be asked to remove the fuel from the system.  Do not return the system to service until the Division gives the okay.

…I do not get a passing test for all tanks from your automatic tank gauge?

Notify the Division.  Investigate the cause of the non-passing result.  Resolve any problems due to operating conditions, such as low fuel volume or temperature changes, and run the test again at the same or higher inventory level.  If that test is also not passing, notify the Division.  Contact a tank tester to conduct a precision test.  If that test passes, send a copy of the result to the Division and continue operation.  If the precision test fails, notify the Division and take the system out of service.  You may be asked to remove the fuel from the system.  Do not return the system to service until the Division gives the okay.

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…if my vapor or groundwater monitoring shows contamination?

Notify the Division.  Contact a tank tester to have a precision test run on all tanks and lines.  Measure the product level in the tank(s) each morning and write it down until you have results of the precision tests.  If the daily tank measurements show product is being lost, take the system out of service.  When you receive the precision test results, call the Division.  If the precision test fails, take the system out of service.  You may be asked to remove the fuel from the system.  Do not return the system to service until the Division gives the okay.

…I want to start using my tanks?

We recommend that you perform tightness testing on the tanks, lines, leak detectors, and or sump sensors (depending on what equipment you have).  Once the testing comes back passing for all equipment, fuel sales may begin.  Notify the Division that you are going to start operating.

…I want to expand my station, with more tanks or dispensers?

See the Permitting/New Installation page.

…I have red tags on my tanks?

See the Delivery Prohibition page.

…My registration certificate is about to expire?

See the Annual Registration Certificates/Tank Fees page.

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…I get a complaint about water in my gas?

Contact the Department of Agriculture, Weights and Measures Program http://agriculture.sc.gov/weightsandmeasures

…A hurricane is about to hit my area?

…my rectifier box meter shows zero?

Contact the Division and a Cathodic Protection Tester immediately to determine the problem.

…I do not want to use one or more of my tanks anymore?

See the UST System Closure page.

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Technical

…additional costs above what were preapproved in a cost agreement are necessary?  How do I go about getting additional costs approved?

Contact the project manager for preapproval before moving forward with additional needs.  The program manager will generate a cost agreement addendum that will be submitted to the Financial Section for processing once the Section Manager has approved all costs.  Once completed, the addendum will be faxed to the contractor.  Work may proceed once the project manager has verbally approved the costs for the additional needs.  An addendum documenting the approved additional costs will be sent to the Finance Section to be processed, and the contractor will receive a copy of the addendum for their records.

…my contractor is not submitting work on time?

As the party responsible for the release, your interaction with the contractor is crucial.  In fact, if your contractor does not submit the work in accordance with established deadlines, you can be sent a Notice of Alleged Violation, which starts an enforcement process.  We know that certain delays during the implementation of a scope of work may occur.  In such cases, the Agency is willing to adjust deadlines to accommodate reasonable needs.  The key factor is that either you or the contractor should contact the project manager to inform them of the cause and needed additional time to complete the scope of work prior to the established deadline.

…my release is qualified for SUPERB funding, but the maximum coverage of $1 million dollars is not enough to cover necessary activities?

Should work beyond the million dollar coverage be necessary, the party responsible for the release will be expected to continue with necessary activities until a closure status can be issued by the Agency.

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…the Agency has issued a Conditional No Further Action (CNFA) for my release but I want the release cleaned up to Risk-Based Cleanup Levels (RBSLs)?

The Agency will continue to review data submitted to support activities undertaken to achieve an RBSL cleanup.  An approved Quality Assurance Program Plan (QAPP) will be necessary in order for the Agency to accept any data submitted for decision-making purposes.  Any additional work at a SUPERB qualified site that is conducted after the issuance of the CNFA must be paid for by the pary responsible for the release.  No additional monies will be expended from the SUPERB account.

…my release was covered under an environmental insurance policy and the coverage will soon be expended?

If your release qualifies for SUPERB monies, funding with SUPERB can take place once we have confirmation from the insurance company that the policy limits have been exceeded.  If the release is not qualified for SUPERB, you will be required to complete any necessary site rehabilitation work at your own costs.

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For more information please contact the Bureau of Land & Waste Management at (803) 898-2000 or visit our offices (note new location).